Frequently Asked Questions

Have a question? Find answers to some of the most common questions about shopping with TEE.

What payment methods do you accept?

We accept the payment methods available at checkout. All available payment options will be displayed before you complete your purchase.

How long does it take to process my order?

Orders are typically processed within 1–3 business days. You’ll receive a shipping confirmation once your order has been dispatched.

How long does shipping take?

Estimated delivery times vary depending on your location:

• USA: 2–5 business days

• UK & Australia: 4–7 business days

• Canada: 5–10 business days

• Europe: 5–10 business days

• Rest of the World: 10–15 business days

Delivery times are estimates and may vary due to customs, weather, carrier delays, or other unexpected circumstances.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be provided when available. Please allow some time for tracking updates to appear.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before your order is processed or shipped.

What is your return policy?

We accept eligible returns within 30 days of delivery. Items must generally be unused, in their original condition, and in their original packaging.

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

How do I request a refund?

Contact our customer support team with your order number and details of your request. Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer support team as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help you with the next steps.

What if I receive the wrong item?

Please contact us as soon as possible with your order number and photos of the item received. Our team will review your request and help resolve the issue.

Do you ship internationally?

Yes, we ship to multiple destinations worldwide. Shipping availability and delivery times may vary depending on your location.

Are customs or import fees included?

For international orders, customs duties, import taxes, or other fees charged by local authorities may apply. Any applicable charges are the responsibility of the customer.

How can I contact TEE?

If you have any questions about your order, shipping, returns, or anything else, please contact our customer support team. We’ll be happy to assist you.